Legal and Support Information for SplitWise Canada
This page gathers the practical legal and support information for SplitWise Canada, the shared expense tracking app for roommates, couples, and travel groups. Use the sections below to review how records, communications, cookies, accessibility requests, and service questions are handled, and contact our support team when you need a specific answer about your own account or group.
Authenticity and Record Accuracy
SplitWise Canada
SplitWise Canada Technologies Inc.
+1 416 555 0187
123 King Street West, Suite 450, Toronto, ON M5H 1J9
Canada
Mon-Fri: 9:00 AM; 6:00 PM EST
Business Number (BN): 889081405RC7059
Ontario Corporation Number: 173614706
Terms of Service
By creating an account, adding a shared group, recording an expense, or using any service selection or support feature on this site, you agree to follow these terms and to provide only accurate, current, and complete information about yourself and your group members.
You are responsible for keeping your login information secure, for reviewing group balances and payment requests before you confirm them, and for ensuring that any bank, card, or payment details you choose to use belong to you or are used with the account holder's permission.
We may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices; the current version will always be available on the legal information page, and continued use after an update means you accept the revised terms.
If you do not agree with any part of these terms, please stop using the service and contact our support team through the contact page to ask questions or close your account. We may suspend or limit access to the service if we reasonably believe that an account is being used in a way that violates these terms, harms other users, or interferes with the security or performance of the platform.
Service selection, group setup, and payment requests are confirmed only when you complete the relevant on-screen steps and receive a confirmation notice from the platform; no service is guaranteed until that confirmation appears. You may review, change, or cancel a pending service request or group setup before it is finalized, subject to the cancellation terms described in the refund and cancellation policy.
The platform provides tracking, calculation, and communication features only, and it does not act as a payment processor, escrow agent, or financial institution. You are responsible for resolving any disputes about who owes what with your group members, although our support team can help explain how the tools work and how to use them correctly.
By using the service, you confirm that you have the consent of every group member whose name, email, or other information you add, and that you will only use the service for lawful personal or household expense tracking. If you need help understanding these terms, please contact our support team through the contact page or by email at [email protected].
All prices are displayed in Canadian dollars unless a different currency is clearly stated, and you are responsible for any applicable sales tax, such as GST or HST, based on your province or territory of residence. If you choose a paid service, you must provide accurate and current payment information, and you authorize the payment method you select to be charged for the confirmed amount.
You may cancel a paid service request before it is fulfilled according to the cancellation terms in the refund and cancellation policy; after fulfillment, fees are generally non-refundable unless a specific guarantee is stated in writing. For questions about fees, invoices, or payment terms, please contact our support team at [email protected] or +1 416 555 0187 during business hours.
Our support team will reply during business hours with available time slots and a confirmation link. Once you confirm the time, you will receive a written summary of the session details and what to prepare, such as having your expense list or group member emails ready. If you need to change the booking, contact us at least 24 hours ahead and we will do our best to move you to a new slot.
These Terms of Service apply to all visitors who use SplitWise Canada to plan, track, and settle shared expenses with roommates, couples, friends, or travel groups.
SplitWise Canada provides a service booking and expense tracking platform, not legal, financial, tax, or accounting advice; nothing on this site should be treated as a substitute for advice from a qualified professional in your province or territory.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in that province, without regard to conflict of law rules. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For help with these terms, service questions, or account issues, please contact SplitWise Canada at [email protected] or +1 416 555 0187 during business hours, Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.
SplitWise Canada offers a service booking and group expense tracking platform for managing shared costs, settling balances, and coordinating payments with people you trust. When you use the service, you can create shared groups, record expenses, assign costs to members, and request or confirm payment settlements through the tools available on the site.
SplitWise Canada does not process payments directly and does not hold funds on your behalf; any actual transfer of money between members is arranged by you and your group using your own payment method, and you are responsible for the accuracy and legality of those transfers.
Payment terms for SplitWise Canada describe how service fees, if any, are communicated and how you can manage payment-related requests within the platform. SplitWise Canada may offer free basic features and optional paid features or service packages; any applicable fees, taxes, and payment schedule will be shown clearly before you confirm a paid service request.
Payment requests between group members are not processed by SplitWise Canada; the platform only records the amounts and provides tools for you to track who has paid or received money. You are responsible for completing any external payment transfer using your own bank, payment app, or other method, and for confirming with your group that the transfer was completed.
If a payment fails, is reversed, or is disputed through your payment provider, SplitWise Canada may suspend access to paid features until the issue is resolved, but we do not control the outcome of external payment disputes.
A service confirmation is sent to the email address you provide during booking. The confirmation includes your service plan, the start date, and any applicable fees. You should review the confirmation carefully and contact support within 48 hours if any details are incorrect. Your access to the service begins on the start date stated in the confirmation.
If you do not receive a confirmation email, check your spam folder and then contact support. We may require additional verification before activating your account if the booking details appear incomplete.
Booking and Service Policy
You can submit a booking request through the contact form, and our support team will confirm the next available time during regular business hours from Monday to Friday, 9:00 AM to 6:00 PM EST. Once your request is confirmed, we will send you a written confirmation with the date, time, and a summary of the topics you want to cover.
If you need to change a confirmed booking, please contact us at least 24 hours before the scheduled time so we can offer an alternative slot without losing your place in the queue. We do not provide legal, tax, or financial advice during these sessions; our goal is to help you understand how to use the tracking tools and set up fair sharing rules for your group.
If you miss a scheduled session without notice, we will keep your request open for 7 days and you can contact support to reschedule. For urgent questions about your group expenses, you can also use the FAQ page or email [email protected] for a written reply.
If you need to change your service plan, you may request a change through your account settings or by contacting support. Fulfillment does not include any physical goods, and all features are provided through our online platform.
SplitWise Canada helps roommates, couples, and travel groups track shared spending without awkward money talk. Our service booking process covers requests for group expense tracking setup, shared budget reviews, and support sessions with our Toronto-based team.
Service fulfillment begins when you complete a booking request through the website. You will receive a confirmation email with details about your selected service plan. The service is delivered digitally, and you can start using the shared expense tracking features after your account is activated. We aim to activate accounts within one business day after payment is confirmed.
Booking a service with SplitWise Canada is a straightforward way to get help with shared expense tracking for your household, couple, or travel group. Start by submitting a booking request through the contact form, and include a short description of what you want to cover, such as setting up a new group, splitting a recent trip, or reviewing monthly budgets.
We do not require a deposit for most support sessions, but some advanced setup packages may have a fee that is shown before you confirm. If you have questions before booking, you can check the FAQ page or email [email protected]. Please note that our sessions are for practical guidance on using the tracking tools and are not a substitute for professional financial or legal advice.
You can request a change to your SplitWise Canada booking by contacting us before the scheduled time. Changes are free if you notify us at least 24 hours in advance, and we will try to accommodate your new preferred time based on availability.
If you request a change with less than 24 hours notice, we may treat it as a cancellation and apply the standard cancellation terms, but we will still try to help you find a suitable alternative. To change a booking, use the contact form and include your booking reference number along with the new date or time you want. Our team will confirm the change by email and send you an updated session summary.
We can only change the time, date, or topic of a session; we cannot transfer a booking to another person unless you contact support and we approve the transfer in writing. If you need to change a paid booking to a lower-cost service, we will refund the difference according to our refund policy.
Repeated changes may require you to rebook, and we reserve the right to limit the number of changes for a single booking to keep scheduling fair for all users. For urgent changes, email [email protected] with the subject line Booking Change and we will prioritize your request.
Refund and Cancellation Policy
Refunds for any paid service packages are processed to the original payment method within 10 business days after we approve the cancellation request. To request a cancellation or refund, use the contact form and include your booking reference number and the email address you used for the booking. Our team will review your request and reply within 2 business days with the next steps.
We do not offer partial refunds for sessions that have already been completed, and we cannot refund fees charged by third-party payment processors. If you believe you were charged in error, please contact [email protected] with the transaction details and we will investigate promptly.
Cancellations made after that window, or no-shows, are not eligible for a refund unless we determine that an error on our side prevented the service. If we cancel a booking for any reason, we will notify you as soon as possible and offer a full refund or a rescheduled time at no extra cost.
All refund requests must be submitted within 30 days of the original booking date, and we will process approved refunds to the original payment method within 10 business days. We do not refund any third-party fees or currency conversion charges, and we are not responsible for delays caused by your bank or payment provider.
For group expense tracking sessions, the service is considered delivered when the scheduled session ends or when we send you the written summary, whichever occurs later. If you are not satisfied with the service, please contact us within 7 days and we will review your concerns to see if a partial refund or a free follow-up session is appropriate. This policy is not legal advice and does not limit any rights you may have under Canadian consumer protection laws.
If you miss a session or cancel late, we may not be able to offer a refund, but you can still contact support to ask about a one-time reschedule. To request a refund, include your booking reference, the email you used, and a short note about why you are requesting the refund. We review every request individually and will reply within 2 business days.
If you have a dispute about a charge, contact [email protected] and we will investigate the transaction details with you. We do not provide refunds for completed sessions or for fees that were charged by your bank or payment provider. For more details, see the full refund and cancellation policy on this page.
For service bookings and support sessions, you may cancel or reschedule at no charge if you contact SplitWise Canada at least 24 hours before the confirmed time. If you cancel with less than 24 hours notice, the session is considered a no-show and no refund is provided, but you can still contact support to discuss a one-time courtesy reschedule.
SplitWise Canada reserves the right to refuse service if a booking request appears fraudulent or violates our terms, but we will always provide a clear explanation and a chance to correct the issue.
When you book a service through SplitWise Canada, you agree to provide accurate contact information and a valid payment method if the service is paid. You may cancel a booking without penalty up to 24 hours before the scheduled start time by contacting our support team through the contact page.
SplitWise Canada aims to make cancellations and refunds simple for our users. If you need to cancel a booked service, send your request through the contact form at least 24 hours before the session time, and our team will confirm the cancellation by email. For paid services, approved refunds are returned to the original payment method within 10 business days, and you will receive a confirmation when the refund is initiated.
Privacy Policy
You can ask us to review, correct, or delete the personal details tied to your account by contacting our support team through the contact page. We do not sell personal information, and we do not use it for unrelated marketing without your clear consent. Any data you share through forms, support chats, or booking requests is used to fulfill the specific request you made and to improve the reliability of the service.
We keep personal information only as long as it is needed for the purpose it was collected or as required by Canadian record-keeping rules. Our team may use service providers to store data securely, but those providers are only allowed to process information on our instructions.
If you believe your information has been handled incorrectly, you can contact us at the support email shown on our contact page and we will investigate your concern. We do not provide legal advice, and this section is not a substitute for professional guidance about your own privacy rights. You can also request a copy of the personal information we hold about you by using the contact form and describing what you need.
We will confirm your identity before releasing any records to protect your privacy. The application may collect basic usage details such as device type, browser version, and approximate region to help us keep the service working correctly. We do not use this technical information to identify you personally unless you are logged in and have given consent.
You can adjust your browser settings to limit some data collection, but certain features of the expense tracking service may not work fully if you disable necessary cookies. For more details about how cookies work on this site, please see the cookies section.
If you have any questions about this privacy section or want to update your consent choices, our support team is available during the business hours listed on the contact page.
This privacy section explains how SplitWise Canada handles personal information when you use our shared expense tracking application. It applies to visitors across Canada who create an account, submit a contact form, request a service, or reach out through our support channels. We collect only the information needed to operate your group expense records, respond to your questions, and manage your service requests.
Consent and Data Use
When you request a service or booking, you are asked to confirm that the information you provide can be used to process that request and to contact you about the service status. You can withdraw your consent at any time by contacting our support team through the contact page or by using the email address shown there. Withdrawing consent does not affect the lawfulness of any processing that happened before you withdrew it.
We do not use your personal information for any purpose that you have not clearly agreed to, and we do not assume consent for marketing or unrelated updates. If you create an account, you may be asked to accept the terms of service and confirm that you understand how your group expense data will be stored and shared with other members you invite.
You can update your communication preferences by contacting support or by adjusting settings in your account where available. We keep a record of your consent choices so we can demonstrate that we have respected your decisions. If you are under the age of majority in your province or territory, you should not submit personal information without the involvement of a parent or guardian.
We do not knowingly collect personal information from children without verified parental consent. This section is not legal advice, and it does not create any guarantee of compliance with a specific law. If you have a question about how consent applies to your situation, please contact our support team during business hours and we will explain our practices in plain language.
This consent section explains how SplitWise Canada obtains and records your permission for different types of data use and service requests. When you submit a contact form, you are asked to confirm that you understand we will use the details you provide to respond to your inquiry and follow up if needed.
By submitting this form, you agree that SplitWise Canada may use your contact details to respond to your request and provide support. Your information is handled according to our Privacy Policy, and you can request access, correction, or deletion at any time by contacting [email protected].
If you sign up for updates, SplitWise Canada will use your email address to send product news, tips, and service announcements. You can unsubscribe at any time using the link in each message or by contacting support. We do not sell your email address to third parties.
By submitting this contact form, you confirm that you understand SplitWise Canada will use the information you provide to respond to your question, investigate your concern, and follow up with you if needed for support purposes. You can ask us to stop contacting you at any time by replying to our message or using the support email shown on the contact page.
By submitting this service request, you confirm that SplitWise Canada may use your contact details and request information to process your booking, confirm service details, and communicate with you about the status of your request. You can withdraw this consent at any time by contacting our support team, and withdrawing consent will not affect any service already completed.
Complaints and Support
+1 416 555 0187
When you contact us, please include the email address associated with your account, a short description of the issue, and any relevant group or expense details that can help us understand the situation. We will use the information you provide only to investigate and respond to your request, and we will handle it in accordance with our privacy and consent policies.
We aim to acknowledge support requests within two business days during our regular business hours, Monday to Friday from 9:00 AM to 6:00 PM Eastern Standard Time. If your issue is urgent, such as a billing error or a suspected unauthorized access, please state that clearly in your message so we can prioritize it.
We will respond through the same channel you used, unless you ask us to use a different contact method that you have provided. Our support team can help with account access, group invitations, expense entry corrections, payment record questions, and general guidance about the service. We do not provide financial, legal, tax, or accounting advice, and we cannot make decisions about how you should split costs with other people.
Any disagreement about who owes what in a group is a matter for the group members to resolve, and our service only records the information that you enter. If you believe there has been an error in the service, we will review the records and explain what we find.
SplitWise Canada provides support to users of our shared expense tracking service. If you have a question, need help with your account, want to report a problem, or wish to make a complaint, you can reach our support team through the contact page or by sending an email to [email protected].
We may need to ask you for additional verification before we can discuss account details, and we will never ask you to send your password or full payment card number by email. If you are not satisfied with the initial response, you can ask for your concern to be reviewed by a senior support team member. We will provide a clear explanation of the next step and the expected time frame for that review.
We keep records of support contacts and complaints for internal quality and service improvement purposes, and we only retain them as long as necessary for those purposes. You may request access to, correction of, or deletion of your personal information by contacting us through the same support channel, and we will respond in accordance with applicable Canadian privacy law.
We do not guarantee that any particular outcome will result from a complaint, and we do not claim to be certified, approved, or verified by any government agency or advertising platform. Our support process is designed to be fair, transparent, and practical, and we will always tell you if we need more time to investigate a complex issue.
If your complaint relates to a payment processed through our service, we will work with you to identify the transaction and provide the information we have in our records. We may refer you to your payment provider if the issue involves a chargeback or a dispute that must be handled by that provider. We do not charge a fee for submitting a complaint or for receiving support.
Our goal is to resolve most issues within a reasonable time, but some matters may require several exchanges of information. You can also visit our frequently asked questions page for answers to common questions about shared expense tracking, account settings, and group management.
If you need to contact us by phone, our display phone number is available on the contact page, but email is the fastest way to reach our support team for detailed issues. We are committed to treating all users with respect and to maintaining a support environment that is free from harassment and discrimination.
If you have accessibility needs, please let us know and we will do our best to provide support in a format that works for you. This complaints and contact policy applies to the SplitWise Canada service and to all users located in Canada or using the service from Canada.
It does not create any legal rights beyond those provided by applicable law, and it does not limit your ability to contact a consumer protection office or other authority if you believe your rights have been violated. We may update this policy from time to time, and we will post any changes on our legal information page.
If you have any questions about how to contact us or how to make a complaint, please review the contact page or send us an email, and we will be happy to help.
When you use the SplitWise Canada service, you agree to receive support communications related to your account, groups, expenses, and payments. Support communications may include emails about account verification, group invitations, expense updates, payment reminders, and responses to your questions or complaints.
We may also send you service announcements that are necessary for the operation of the service, such as changes to our terms, privacy policy, or security practices. You can manage your notification preferences in your account settings, but you cannot opt out of essential service communications that are required for legal or security reasons.
If you contact us for support, you agree to provide accurate and current information so that we can verify your identity and respond to your request. We will use your contact information only for support and service purposes, and we will not use it for marketing unless you have given separate consent.
Our support team may access your account data to investigate issues, but access is limited to what is needed to resolve your request. We do not sell your personal information, and we do not share it with third parties except as described in our privacy policy. If you submit a complaint, we will keep a record of the complaint and our response for as long as necessary to demonstrate how we handled it and to improve our service.
You may ask us to correct or delete your personal information, and we will respond within the time required by applicable Canadian law. We may use aggregated and anonymized data from support contacts to improve our service, but this data will not identify you personally. You are responsible for keeping your account credentials secure, and you should contact us immediately if you suspect unauthorized access.
We will never ask for your password or full payment card number by email or phone. If you provide feedback or suggestions, you agree that we may use them without paying you or seeking further permission, unless we have agreed otherwise in writing. Our support service is provided on an "as is" basis, and we do not guarantee that all issues will be resolved in a particular time or to a particular outcome.
We may need to suspend or terminate support for a user who violates our terms of service or engages in abusive behavior. If we terminate your access to the service, we will provide notice where required by law. These support contact terms are part of our overall terms of service, and by using the service you agree to them.
If you have questions about these terms or about how to contact us, please visit the contact page or email [email protected]. We are located in Canada and provide support primarily in English. Our business hours are Monday to Friday from 9:00 AM to 6:00 PM Eastern Standard Time, excluding Canadian statutory holidays.
We may change these support contact terms from time to time, and we will post the updated version on our legal information page. Your continued use of the service after changes are posted means you accept the updated terms. These terms do not limit any rights you may have under Canadian consumer protection law. If any part of these terms is found to be unenforceable, the rest will remain in effect.
For any dispute relating to these support contact terms or the service, the laws of Ontario, Canada will apply, without regard to conflict of law rules. You agree to first contact us to try to resolve any dispute informally before pursuing other remedies. This informal resolution process does not prevent you from filing a complaint with a consumer protection authority or seeking legal remedies available to you.
We value your feedback and will use it to improve the SplitWise Canada experience for all users. If you need urgent help with a payment or security issue, please include "urgent" in your subject line and provide as much detail as possible. We appreciate your patience and will work with you to address your concerns in a fair and transparent manner.
SplitWise Canada publishes its business identity, contact details, and legal policies on this site so visitors can review them before using the service. We do not claim official approval, certification, or guaranteed results from any regulator or platform.
Our support team answers questions about accounts, group expense tracking, and billing through the published contact channels. Visitors can request clarification about any policy or service term at any time.
We aim to keep pricing, service scope, and cancellation rules clear on the site and at checkout. If any detail is unclear, users are encouraged to contact support before completing a purchase or booking.
SplitWise Canada does not provide legal, tax, or financial advice. The app is a recordkeeping and expense-sharing tool, and users remain responsible for their own financial decisions and records.
We review and update our legal and support pages when service features, contact details, or policies change. Visitors can always find the current version on the Legal page of this site.
If a user believes information on this site is inaccurate or misleading, they can contact support to request a correction. We treat correction requests seriously and respond through the published support channels.
SplitWise Canada is a Canadian service that helps roommates, couples, families, and travel groups track shared expenses in a clear and practical way. This transparency section is written for visitors in Canada who use our expense tracking and group budgeting features, and it explains how you can review, ask about, or correct details related to your service experience.
If you have any questions about how shared expense records, group balances, or service requests are handled on this site, you can reach our support team through the contact page or the support email listed on the contact page.
As a visitor, you can use the contact form, service request options, and support email to ask for a plain-language explanation of any expense tracking feature, group balance calculation, or service term that appears on this site.
You can also request a review of information you submitted through a form, ask for a correction when a shared expense record or contact detail is inaccurate, or ask how your consent and cookie preferences are applied. We do not provide legal, tax, or accounting advice, and our support responses are intended to help you use the service rather than replace professional guidance from a qualified Canadian advisor.
When you use the service request or booking flow, the relevant terms cover service selection, confirmation, payment timing, and cancellation or refund support. The cart and checkout experience is designed for service booking rather than physical shipping, so any confirmation you receive relates to booked service access or support rather than parcel delivery.
If you need to change a booked service request, confirm a group balance, or cancel a service before it is finalized, use the support email or contact form and include the service reference or group name that was shown during your request.
SplitWise Canada does not claim any government approval, official certification, regulated verification, or ad-platform approval for this website or its generated legal and contact information. The business and identifier details shown on the contact and legal information pages are provided as generated draft facts for your review, and they should not be interpreted as proof of registration, licensing, or compliance.
Visitors are encouraged to verify any formal business registration or identifier directly with the relevant Canadian authority when that is important for a decision, because this site does not offer a real-time official registry lookup or a compliance guarantee.
Practical limits apply to all visitor-facing support and transparency statements. We cannot guarantee that every shared expense calculation will match a third-party accounting tool, that a group balance will remain unchanged if members edit records, or that a service request will be completed without interruption from internet, device, or payment issues.
We also cannot promise that every support request will be answered within a fixed time or that a refund or cancellation will always be available, because those outcomes depend on the specific service terms, the stage of the request, and the information you provide to our support team.
To get help or clarify any detail, use the contact page, the support email, or the service request form available on this site. Explain what you need in plain language, include the relevant group name, service reference, or form date when available, and tell us whether you are asking for a correction, a cancellation, a feature explanation, or a privacy or consent question.
Our support team will respond using the contact details shown on the contact page, and we will not use this transparency section to make claims about legal compliance, official verification, or guaranteed results.
SplitWise Canada is a software service for tracking shared expenses. It is not a regulated financial institution, payment processor, or professional advisory service. The service operates as a neutral record-keeping and coordination tool, and no special regulatory license is required for its core features.
